Seriously, the problem with large bodies like the National Archives of Scotland is there’s no pressure on them to be better, or faster, or to compete, as they’re the only body that holds certain items.
Which means that the speed they deal with enquiries is, just well, what ya gotta accept.
Which doesn’t help when you started an enquiry a week ago, they got back to you the next day for details, then the following day they tell you they have the item, and ask you to pay.
You pay within an hour, and wait…and wait…and wait.
3 working days later, there’s still no sign of the materials, and of course they’re wanted urgently. Urgently, as in last week, when you thought you’d sorted things.
*drums fingers impatiently*