West librarian email update

Information Overlord kindly pointed me towards Wests reply to the staggeringly badly thought out “Librarian name” marketing email.

Wisely, they’ve put their hands up and confessed to being *rses, and apologised. A good response, but why did a massive (I believe, I’m not overinformed on the US legal information suppliers marekt) company whose focus is on supplying information to legal and information professionals, ever think that it would be ok to insult the best informed sector of their users?
And who authorised that email going out? Did they look at it and go “Yup, that’s just the tone we want to set!”
Apparently, it “won’t happen again”. I’m just surprised that it happened at all.

Author: Jennie

Law, libraries, books, crafts, and general geekery.

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