But a few weeks ago I noticed something: the end of the charger that plugs into the phone has wires showing, as you can see in the pic. I tend to think that tools that need electricity to flow into them will work best when that electricity doesn’t go elsewhere en route, like into me, via those exposed wires. And with time, those wires are only going to get more exposed.
So, I did something crazy. I emailed your customer support, asking about replacing this obviously defective cable. I did it here. This is definitely an email contact form, right? I did everything the form asked, attached the photo, took apart my phone and filled in the product S/N. And then I waited. I waited for an acknowledgement of my email.
So I waited for a response to my email, someone to say how you were going to go about getting the cable replaced.
A week later, I emailed again, referring you to my initial email.
No acknowledgement. No contact.
On Friday, after having given you 3 weeks to reply to 2 emails sent to you via the method they set up on your site, I’m going to go wild, and call you.
Now: can you answer the phone?