The whole “fill in this form and email it to us, we’ll send you your library membership card in the post, it’ll be so easy!” thing, that Edinburgh City Libraries promised me.
Unfortunately, like Kelly who commented in the previous post, it appears my Library membership application has got lost in the ether. Which is pretty concerning, seeing as my personal details are there. Where is that nice form with my name, date of birth, home address, email, phone number, ethnic origin and disability status on it, now? Languishing in an ignored email folder? Sitting in an untouched pile on a desk?
I’m thinking that a month after sending the form is probably plenty of time for someone to have managed to do something about it. It would also have been a good idea for them to have created an automated acknowledgement email in the first place, to have reassured me that the form I sent them hadn’t just disappeared into a never-viewed email folder. In fact, any sort of contact with me once I submitted the form would have been good, since they have at least three methods of contacting me available from the information I gave: phone, email and postal.
So now, the chances of me ever becoming a member are even lower than ever, as I have no trust in their ability to deal with things competently. And the chances of me wanting to refill the same form are even less, due to irritation.
Top tip: if you’re going to show how lovely and modern and useful your library service is by allowing people to join without having to take time out of their day to go into the library to fill out the form…make sure the service works? Otherwise you’re just pissing people off.